Responsible Gaming — Play Safe on Razer Gold

Razer Gold has been clear about this from the start — we offer entertainment, not financial solutions. Placing a bet on a cricket match or spinning the slots is a way to unwind in the evening, not a source of income.

In the Bangladesh context, this distinction matters for a lot of people. Many start out of curiosity, then it slowly becomes a habit, and eventually control starts to slip. Razer Gold does not want any of its members to reach that point.

Responsible gaming at Razer Gold isn't a formality — it's at the core of how we operate. Every member account comes with free protection tools. Our gaming specialist team regularly monitors unusual betting patterns and reaches out when needed. Any member who asks for help receives it without delay.

Problem gaming doesn't start overnight. It builds gradually, and many people don't realize they've crossed a line until they're well past it. If any of the signs below feel familiar, it's time to take notice.

• Spending more time or money on gaming than you intended, and finding it hard to stop
• You keep coming back to chase lost money — and end up losing even more
• Hiding or lying to family or friends about how much you game
• Feeling restless, irritable, or anxious when you're unable to game
• Using money meant for household expenses, debt repayment, or emergencies on gaming
• You've tried to stop gaming but keep going back without success
• Gaming is affecting your work, studies, or family responsibilities
• Continuing to game by borrowing money or selling assets

If you recognize two or three or more of the signs listed above in yourself, don't wait — use Razer Gold's protection tools or reach out to our support team. There's no judgment here, only help.

Every Razer Gold member has access to five free responsible gaming tools on their account. They're easy to set up and can be adjusted at any time.

• Deposit Limit: Set a maximum deposit amount on a daily, weekly, or monthly basis. Lowering your limit takes effect immediately; increasing it requires a 72-hour waiting period.
• Betting Limits: Cap the total amount wagered per bet or within a set time period.
• Session Time Limit: Set a limit on how long you can play in a single session. Once the time is up, you will be logged out automatically.
• Cooling-Off Period: Temporarily suspend your account for 24 hours, 7 days, or 30 days.
• Self-Exclusion: For a longer-term break, choose a 6-month or 1-year self-exclusion to keep your account closed.

Razer Gold's limit-setting system is designed to provide real protection — not just the appearance of it. Certain rules are deliberately built in to safeguard members' best interests.

• Decreasing is instant: Any request to lower a limit takes effect immediately — no waiting period.
• Increasing takes 72 hours: Requests to increase your limit take effect after 72 hours — giving you time to think it over.
• Multi-Level Limits: Separate limits can be set across three levels — daily, weekly, and monthly.
• Limits differ for VIP tiers: Higher VIP tiers come with higher default limits, but you can always lower them yourself at any time.
• Limit reached notification: You'll receive an in-app notification when you've reached 80% of your daily limit.

Razer Gold recommends setting your monthly gaming budget in advance and aligning your deposit limit to match it. That way, there's no room for overspending — intentional or not.

Self-Exclusion lets you voluntarily close your account for a set period of time. It's not a sign of weakness — it's a courageous act of self-awareness.

On Razer Gold, you can choose a self-exclusion period of 6 months or 1 year. Once self-exclusion is active:

• Unable to Log Into Account
• No promotional SMS or notifications will be sent
• Your account cannot be reopened before the self-exclusion period ends
• Any balance remaining in your account will be kept safe
• Your account can be reactivated once the period ends

To activate self-exclusion, use the responsible gaming menu in the Razer Gold app or reach out via live chat support. The support team will handle the process without asking any questions.

Razer Gold strictly prohibits use by anyone under the age of 18. Date of birth is verified at registration, and age is reconfirmed during KYC.

If there is someone in your household who is a minor and may have access to your device or account, it is important to take some precautions.

• Keep your device secured with a PIN, password, or biometric lock
• Enable fingerprint login on the Razer Gold app so your password is never exposed
• Never hand your device to someone else while you're logged in
• If younger family members are curious about online gaming, offer them age-appropriate alternatives instead

If you suspect that a minor has accessed your account, contact Razer Gold support immediately. We'll act on it quickly.

Answer the following questions honestly — that's the most important thing here.

If you answered "yes" to three or more of these questions, it may be time to step back. Activate cooling-off or self-exclusion on Razer Gold and consider seeking professional help if needed.

Feeling like gaming is getting out of control? Follow the steps below.