Privacy Policy – How Razer Gold Protects Your Data

This Privacy Policy applies to all services on the Razer Gold platform — including the website, Android app, iOS app, and all content accessible on any device. By registering with Razer Gold, you consent to this Privacy Policy.

Razer Gold believes privacy is a fundamental right. We only collect information that is necessary, use it solely for the purposes disclosed upfront, and never share it without your consent. This policy has been written in plain, straightforward language with the Bangladeshi user in mind, so every member can understand it clearly.

Razer Gold's Privacy Policy is built in accordance with international data protection standards and is reviewed and updated regularly. You will be notified of any significant changes via SMS to your registered mobile number or through an in-app notification.

Razer Gold collects two types of data — information you provide directly, and information collected automatically while you use the platform.

Razer Gold never collects your bank account number, credit/debit card details, or bKash/Nagad PIN. All payment processing is handled directly through the respective payment provider.

Every piece of information Razer Gold collects has a specific purpose. Data is never used beyond that stated purpose.

• Account Registration & Management: Your account is managed using your name, mobile number, and date of birth, and age verification is confirmed through these details.
• Identity Verification (KYC): To prevent financial fraud and meet international legal obligations.
• Payment Processing: To process deposits and withdrawals securely and to maintain a record of your transactions.
• Customer Support: Previous communication history is reviewed to resolve issues and respond to support tickets effectively.
• Security Monitoring: IP and device data are analyzed to detect unusual logins or suspicious transactions.
• Personalized Experience: To show you relevant offers based on your preferred games and betting history.
• Responsible Gaming: Analyzing betting patterns to identify signs of harmful behavior and offering assistance where needed.

Razer Gold never sells your data. However, in limited circumstances, certain information may be shared with specific third parties as necessary.

• Payment provider: Necessary information is exchanged with bKash and Nagad to process transactions. This information is used solely for payment purposes.
• Licensing authority: Certain reports must be submitted to regulatory authorities to comply with international licensing standards.
• Law Enforcement: Razer Gold is legally required to provide relevant information when ordered by a court or in response to a lawful request.
• Third-Party Security Auditors: Limited technical information may be shared with auditors engaged to verify the security of the platform.

Outside of the situations described above, Razer Gold does not share your personal information with any third party — no marketing agencies, data brokers, or advertisers.

Razer Gold follows the highest industry standards for data protection — not just to meet regulatory requirements, but to ensure genuine, real-world security through multiple layers of protection.

• SSL 256-bit Encryption: Every connection is encrypted. All data transmitted between your browser and Razer Gold's servers remains encrypted at all times.
• Fund Segregation: Member balances are held in accounts completely separate from Razer Gold's operational funds.
• Regular Security Audits: A third-party cybersecurity firm regularly tests Razer Gold's systems.
• Two-Factor Authentication (2FA): Enabling 2FA on your account means a stolen password alone is not enough to gain access — an OTP is required as well.
• Access Controls: Razer Gold staff can only access specific data when required for work purposes. Broader database access is strictly limited.
• Data Minimisation: Only the data that is genuinely needed is collected — nothing more.

Keep in mind, though — no technology can guarantee 100% security on the internet. Razer Gold strives to provide the highest level of protection, but keeping your password strong and not sharing it with anyone is equally important for your own safety.

Cookies are small text files stored on your device by your browser or app. Razer Gold uses cookies to improve service quality and make your experience smoother.

The mobile app uses local storage and session tokens rather than traditional cookies. Browser users can disable optional cookies through their browser settings, though disabling essential cookies may affect platform functionality.

You have certain important rights regarding your data at Razer Gold. These rights are drawn from international data protection standards.

• Right to View: You can request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Withdraw Consent: Any consent given for the use of optional data may be withdrawn at any time.
• Right to Opt Out of Marketing Communications: You can opt out of promotional SMS or notifications at any time.
• Right to Erasure: After closing your account, you may request deletion of your personal data within a specified timeframe (applicable to data not subject to legal retention requirements).

To exercise any of these rights, contact Razer Gold's live chat support. We will respond within 30 business days.

Razer Gold does not retain your data longer than necessary. However, certain information must be kept for a defined period due to legal obligations and licensing requirements.

• Active Account: All relevant information is retained for as long as your account remains active.
• Financial transaction records: Under international legal requirements, transaction records must be retained for a minimum of 5 years.
• KYC Documents: May be retained for up to 5 years after account closure.
• Support conversations: 2 years after account closure.
• Betting History: For the duration of account activity and 5 years after closure (as required by law).

Once the applicable retention period has passed, your data is securely deleted or anonymized so that you can no longer be identified.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact Razer Gold.

Razer Gold may update this Privacy Policy at any time. For significant changes, you will be notified at least 7 days in advance via SMS to your registered mobile number or through an in-app notification. Continued use of the platform after any changes takes effect will be considered your acceptance of the updated policy.